These Master Hotel Rules and Regulations govern room reservations, accommodation, facility usage and all ancillary services provided at Nivasana Residences Vadodara. We request all guests to kindly familiarise themselves with these guidelines, which form an integral part of your booking agreement with the hotel.
Scope: These Terms and Conditions (the "Regulations") define the contract governing room reservations, accommodation, facility usage, and all ancillary services provided at Nivasana Residences Vadodara (the "Hotel").
Corporate Identity: The Hotel is owned and operated by Paramount Hospitality & Infraproject LLP, registered office at 78, Sampatrao Colony, Alkapuri, Vadodara, Gujarat – 390007, India, GSTIN: 24AAOFP1726C1ZI (the "Operator").
Applicability: These Regulations apply to all registered guests, visitors, or any persons staying at or utilising the facilities and services of the property (the "Guest").
Governance Framework: Schedule A (Vehicle Parking Regulations), Schedule B (Pet Prohibitions & Service Animal Exceptions) and Schedule C (Fitness Center & Gym Rules) form an integral part of these Regulations.
Execution of Agreement: An accommodation agreement is deemed legally concluded upon finalisation of a reservation through direct or third-party channels; completing and signing the physical or digital Hotel Registration Card at check-in; or remittance of an advance deposit, token payment, or the full booking amount. By completing any of these actions, the Guest confirms they have read, understood and unconditionally accepted these Regulations.
Identity Verification (KYC): All adult domestic guests must present a valid, original, government-issued photo ID (Aadhaar Card, Passport, Driving License or Voter ID) with a clear photograph and address, and complete and sign the Hotel Registration Card. PAN Cards are strictly not accepted as valid proof of identity or address. Foreign nationals must present a valid Passport and Visa/e-Visa and complete a Form C immediately upon arrival in accordance with the Registration of Foreigners Rules, 1992. The Hotel reserves the right to refuse check-in if a Guest declines to provide valid identification or to sign the Registration Card.
Payment & Financial Guarantees: The Hotel enforces a strict 100% advance payment policy at check-in for all accommodation charges and applicable taxes for all non-contracted guests. The Hotel may obtain a pre-authorisation on a valid credit card or collect a refundable security deposit at reservation and/or check-in to cover room charges, incidentals or potential damages. Failure to provide the required authorisation or deposit may result in the reservation being declined or check-in refused.
Room Access Control: Guests are strictly prohibited from transferring, sharing or sub-letting their assigned room, physical keys or digital access cards to any unauthorised or unregistered third party.
Visitor Management: Unregistered visitors are permitted inside occupied guest rooms strictly between 7:00 AM and 9:00 PM, subject to the registered Guest's authorisation. Between 9:00 PM and 12:00 Midnight, visitors may meet registered Guests only in designated public areas such as the Main Lobby. Any unregistered person occupying a guest room outside permitted hours will be treated as an additional occupant and charged at the prevailing tariff.
Right of Refusal: The Hotel reserves the right to refuse entry, accommodation or services to any person who is under the influence of alcohol or intoxicating substances; behaves in a disruptive, abusive or inappropriate manner; or violates standards of public conduct and decency. The Hotel may permanently refuse future reservations to any Guest who has previously violated Hotel policies, damaged property, injured another person, or engaged in conduct detrimental to the Hotel's operations.
No-Show & Early Departure: If a Guest fails to cancel by 6:00 PM on the scheduled arrival date or does not arrive on the confirmed date, the Hotel reserves the right to charge a No-Show Fee equivalent to the room rate and taxes for the first Hotel Day. In the event of early departure, the Guest remains liable for all charges associated with the original reservation; advance payments are non-refundable unless otherwise specified in promotional tariffs or agreed in writing.
The Hotel is committed to providing a safe and secure environment for children. Guests travelling with minors may be required to provide identification details and supporting documentation (such as a birth certificate, school ID, or notarised authorisation letter) to establish identity, age, parentage or legal guardianship where deemed necessary. Minors must remain under the continuous, active supervision of a parent, legal guardian or responsible accompanying adult while on Hotel premises. Parents and guardians are fully responsible for the conduct of such persons and for any loss, damage or injury caused by them.
The Hotel provides accommodation and related services in accordance with its hospitality tier, operating standards and regulatory licenses. Concerns regarding service quality should be reported promptly to the Reception Desk. Upon request and subject to availability, the Hotel may provide on a complimentary basis: a wake-up call service; short-term luggage storage; taxi booking and transportation assistance; and safe custody of verified cash, securities and jewelry subject to the Hotel's deposit and vault procedures. Guests travelling with children up to 7 years of age may be provided with a baby cot, crib or additional sofa bed at no additional charge, subject to availability and accommodation capacity.
Non-Smoking Policy: Nivasana Residences Vadodara is an entirely smoke-free property. Smoking cigarettes, pipes, cigars, e-cigarettes, vapes or any tobacco/nicotine delivery system is strictly prohibited in all guest rooms, bathrooms, balconies, public areas and corridors. Violations attract a cleaning and environmental restoration charge of ₹10,000, or the actual cost incurred for specialised dry-cleaning and odour elimination, whichever is higher, in addition to any legal expenses or emergency service charges arising from the violation.
Alcohol: Consumption of alcoholic beverages is permitted only within registered guest rooms and in areas specifically designated by the Hotel. Consumption in public areas such as corridors, lobbies and parking areas is strictly prohibited unless expressly authorised. All alcohol consumption remains subject to prevailing state and local excise laws.
Prohibited Hazardous Materials: Guests are legally prohibited from bringing, storing or using firearms, tactical weapons, ammunition, explosives, fireworks, flammable liquids, gas canisters, hazardous chemicals, or any contraband under the NDPS Act on Hotel premises.
Alteration of Property & Solicitation: Guests shall not make alterations, installations or hammer nails into Hotel property without prior written authorisation. Canvassing, solicitation, door-to-door sales, distribution of promotional materials, commercial photography, or operating an unapproved business within residential rooms are prohibited unless expressly approved by Management.
Lawful Wi-Fi Usage: Guests using the Hotel's complimentary internet must comply with the Information Technology Act, 2000. Any access of banned networks, illegal downloading or cyber offenses committed through the Hotel's infrastructure is the sole legal liability of the user.
Guests dissatisfied with any aspect of their stay are encouraged to report concerns promptly to the Duty Manager during their stay. Formal written grievances may be submitted at the Reception Desk or by email to fo.vadodara@nivasana.com. Complaints should be submitted as soon as possible and, where practicable, no later than 14 days following departure. The Hotel will acknowledge and endeavour to respond within 14 business days from the date of receipt, informing the Guest of any delay where additional investigation is required.
Nivasana Residences Vadodara is a strict non-pet-friendly property. Pets, including dogs, cats, birds, hamsters, reptiles and other domestic animals, are barred from entry within the Hotel premises unless explicitly approved or legally required. Certified service animals (such as guide dogs for visually impaired guests) may be permitted upon prior registration with the General Manager, subject to valid government-certified training documentation and updated medical records. The Hotel reserves the right to refuse accommodation or request the immediate removal of any unauthorised animal.
In connection with reservations, check-in and Hotel operations, Nivasana Residences Vadodara may collect, use, store and process personal information provided by Guests through booking forms, registration cards, online platforms and other lawful sources, including authorised third parties such as travel agencies and OTAs. Personal information may be processed to deliver accommodation services, verify identity and comply with statutory tracking rules (Guest Register, Form C filings), manage payments, respond to enquiries, maintain security, prevent fraud, comply with legal requirements, and conduct service quality assessments.
Personal information is retained only as long as necessary to fulfil tax, legal and operational mandates. The Hotel may share information with authorised employees, service providers, payment processors, legal advisors, auditors, insurers and government authorities, limited to what is reasonably necessary. Public common areas, corridors, parking zones and entry points are under continuous 24/7 CCTV monitoring. Subject to applicable law, Guests may request access to, correction of, or withdrawal of consent regarding their personal information. By making a reservation, checking in or using the Hotel's services, Guests consent to these privacy practices.
The Operator retains the right to amend, modify or supplement these Regulations at its sole discretion, subject to applicable laws. Amendments become effective from the date of publication on the Hotel's official website and/or display at the Hotel Reception. Continued use of the Hotel's facilities following publication of any amendment constitutes unconditional acceptance of the revised Regulations. The Hotel may introduce additional operational policies or safety procedures as required for the efficient management of the property.
Vehicle parking spaces are provided strictly subject to availability and cannot be claimed as an absolute right of accommodation. All vehicles and transit equipment are parked entirely at the owner's risk. The Hotel, Operator and its staff assume no responsibility or liability for any physical damage, break-ins, vandalism, accidental fire, theft of vehicle contents, or total loss of vehicles parked within the facility.
As detailed under Section 13, no domestic pets are permitted within the boundaries of the property. All handlers of approved service animals are fully accountable for ensuring their animal causes no physical property damage, safety hazards or acoustic disturbance to surrounding residents.
If you notice a fire: activate the nearest manual call point; remove anyone in the danger zone; report to the Emergency Desk via phone extension 9; leave the room ensuring windows are closed and the main door is shut behind you; and call the Fire Department on 112.
Escape & evacuation: walk briskly toward the nearest marked Emergency Exit stairwell and follow the green luminescent exit signs. If a corridor is smoky, stay low and cover your nose/mouth with a damp cloth. Proceed calmly to the designated open-air Fire Assembly Point on the ground level and report any missing persons to evacuation managers. Do not use elevators, do not turn back for baggage, and do not open doors if the surface or handle feels hot to the touch.
These Regulations are issued by Paramount Hospitality & Infraproject LLP and are subject to change. For any clarification, please contact the hotel at fo.vadodara@nivasana.com or +91 265 670 7777.