PRIVACY POLICY

Information We Collect

• Contact details such as your name, email address, phone number and postal address.
• Booking and stay information, including dates of travel, room preferences and special requests.
• Payment information required to process and guarantee your reservation, handled securely through our booking and payment partners.
• Government-issued identification details where required by law at the time of check-in.
• Technical data such as IP address, browser type and pages visited, collected automatically when you browse our website.

How We Use Your Information

• To process, confirm and manage your bookings and to deliver the services you have requested.
• To respond to your enquiries and provide guest support before, during and after your stay.
• To send booking confirmations, important service updates and, where you have opted in, offers and news from the Nivasana Collection.
• To improve our website, services and guest experience.
• To comply with legal, regulatory and security obligations.

Cookies & Analytics

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences and understand how visitors use our pages. You can manage or disable cookies through your browser settings, although some features of the site may not work as intended if cookies are turned off.

Sharing of Information

We do not sell or rent your personal information. We share it only as necessary with trusted service providers who help us operate our website, process payments and deliver our services, and only where required by law or to protect our legal rights. These partners are required to handle your information securely and use it solely for the purposes we specify.

Data Security & Retention

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. We retain personal data only for as long as necessary to fulfil the purposes set out in this policy or as required by applicable law.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may withdraw your consent to marketing communications at any time. To make a request, please contact us using the details below.

Contact